I ordered 5 more pairs in 2022 and the product is NOT the same. I ordered many weeks ago. Thank you for contacting us.We are sorry to hear about your experience with our shipping. Hi, Su W,Were sorry to hear about this issue with your refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Not recommend to buy with Calzedonia. Of course, it is possible. I added an order, they charged my credit card. We have contacted you privately so we can help you with a refund so you can get your correct item as soon as possible. about it in our Returns For the last maybe 5 years I have stopped buying the rest of the stuff and only been getting stockings from there. We will contact you privately to check all details and assist you. Discover Calzedonia's collections for Women, Men and Children Weve helped millions of people find a resolution. Hi Goatess,Thank you for the review and your feedback! By Loyalty Programme, you can earn points every time you spend. I bought 2 pairs of this leggings in 2018 and fell in love with them. Hi Danielle,Were sorry to hear about this issue.We will contact you privately to check all return details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Information provided by various external sources. Well message you privately to get additional feedback, and I can assure you well do everything we can to resolve the matter.Thank you! If I could rate this awful company any lower I would! is 06515863. NEW YEAR'S EVE 31 DEC. Will never order from this company!! Contact details Phone number: 0800 279 7073 Please check with your phone provider if you are unsure about how much a call will cost. I have not received my order yet, what should I do? My order from the 28th November has not arrived. Local Customer Care Number. N/A. Nov. I will never buy online anymore, order never received no refund.I will never buy online anymore. I don't find a returnlabel, nor information on how to contact a courier to pick up my parcel. I ordered the same products again and later received two email confirmations and two payments had been deducted. There are two types of membership in Calzedonia. I called the store and they told me there was no manager at the store and the district manager is never at that location so they would take a message and call me back after three times of this, I finally got the district managers number. Please enter your email address and click SEND. We have just sent you an email regarding this issue. While delivery company clearly indicates that parcel should not be longer with Evri than 7 day. , Nonsense! All rights reserved, Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. When I got my refund, they only refunded me $8. I love their designs and I've been buying their swimsuits for several years, but this year I'm having a nightmare with my returns. We remain at your disposal both online and in our stores.Calzedonia Customer Satisfaction Team. I will never order from here ever again. Calzedonia Customer Satisfaction Team. Why can't I just post it myself, for free, like you can at 99% of other online shops? Please email us at hello@intimissimi.com so we can better assist you with this issue. After I place my order, when can I expect it to be shipped? CALZEDONIA USA INC. 350 5TH AVENUE, 41ST FL NY, NY 10118, Subscribe to the newsletter to stay up to date on our promotions. I used to buy swimsuits, tights, socks, everything. It's literally just a gift card refund.Update: It's day 5 and a new gift card was issued but loyalty points and discounts have not been returned. Calzedonia offers products for every gender and age. 0/10 honestly really bad, Hi, Dolly,Were sorry to hear about this issue with our customer service.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Just raise a case and leave feedback after. and refunds section. I ordered 5 more pairs in 2022 and the product is NOT the same. I ordered on the 3rd of January it is now the 12th of January and they randomly decided to cancel order - saying it cant be shipped??! November 19th you were processing parcel at Hub. It's thanks to Louise that I started loving the brand and became a regular costumer. Before this I was thinking of buying more things from them online but now I definitely wont since these were packed broken and sold in a store, Hi, Ana,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I see from the other reviews that everyone else is having the same issue. This is worst online purchase experience !!!! Unless of course your IT system is so full of holes that what other companies do in 3 seconds takes you 3 days.Update: It's day 4 of waiting and they have cancelled the order (it's disappeared from order history) but they have not issue a refund or contacted me with an ETA. Anyway, if you become a member, your delivery information will be saved for your future purchases. Nonsense! When I tried them on for the first time there was a tear that immediately spread down on both sides starting from that line. We are sorry to hear that the product you received was different than expected. If I could rate this awful company any lower I would! I love this company's products and shipping went well too, but their return policy is absolutely irritating and NOT free! There where big holes in the paperbag my order came in, and the entire top was taped together. We'd love to make this up to you. Review from 17.12.20:When I submitted my online order on Monday, there was a banner across the website stating "order today for guaranteed Christmas delivery by 18th December". Calzedonia Customer Care Support Team. Sign up now and write review so everyone can read! Anyone can write a Trustpilot review. The cancellation of your order is possible only for a limited amount of time following Honestly, so much wasted time and money. Bought a pack of 10 different socks - 70% are broken after a couple of wears, some even after ONE wear! I told her that I either needed the same item to be sent to me or a refund. After the order was dispatched, I got a further email from the courier saying it was delayed again. Date of experience: December 29, 2022 Useful Share Reply from Calzedonia Updated 7 days ago Hi, Shamus, So when I made a 2nd order finally it shows online there is an order, but I received again one item which is not my size, made me really pissed off! Thanks for contacting us. We'll message you privately to get additional feedback, and I can assure you we'll do everything we can to resolve the matter. Hi, Jillian,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I am really disappointed and sad. Here are 8 tips for writing great reviews. To keep your account secure, only use this function on personal devices.Cookie Policy, By logging in, you accept the terms, conditions of use and privacy policy of the social network. My order number is xxxx. I have to give them their due that they were most helpful. Reputation based on former quality. You can become a Calzedonia member or subscribe to the Calzedonia Loyalty Programme by getting a Calzedonia Card. Airtel users can dial 12150. You can check the status of the order at any time by entering the "ORDERS" section, I try and speak to different live chat agents/tried calling, no one will let me speak to a supervisor and they say they have "procedures" yet they can't tell me what my statuory rights are i.e. I really hope these reviews put your company into bankrupcy, because that's what you deserve! 3 Jan 2023. option. Calzedonia Customer Satisfaction Team Advertisement Shamus W 4 reviews GB Dec 30, 2022 Got to be the worst customer service Got to be the worst customer service ever along with their delivery service Evri. We take your review as constructive criticism which helps us improve.Calzedonia Customer Satisfaction Team. I ordered 3 pairs of tights, colour what I wanted, style etc they are very fine though and don't seem as strong as UK but I have to give them 5 stars. The customer service didn't help one bit, and I ended up having to get a PayPal account, just to pay for my order.After the problem with the package I tried to use your contact form online which wasn't working, I've sent you 2 emails and now I'm in line in the online support, which have kicked me off 4 times now. the possibility to cancel. So off putting, very unprofessional, good luck shopping there. I got reply to wait, no resolution, no timeline, additionaly case closed. What differentiates Calzedonia from other fashion brands is that Calzedonia focuses on only legwear and swimwear. Then my requests are marked solved and I am unable to get a response from the same person again.I returned some $20 shaping tights because they were defect. They stole my money! Ive repeatedly asked if I can get a refund on my order and also the delivery cost so I can go into store and purchase the product for myself although I fear it wont be tights weather anymore before this issue is resolved. I also tried chatting with them. I am so sorry to hear that your product arrived damaged. Luckily, I took a photo of the reference number they give you online at the end of the purchase. I am still not best pleased about the technical error, as my following order is most probably also affected, but hopefully this won't be repeated in future. Poor customer service. So, I am thinking to do so.Updating: After a week they solved the problem and cancelled the extra charges, disappearing from my card. Join the 1,872 people who've already reviewed Calzedonia. the payment method chosen for the online purchase. How can I buy items from Calzedonia.com? How miserable! Sadly the items I ordered weren't suitable so returned. +1 855 564 2351 They are not set up to deal with online presence yet - stay clear. To complete your Calzedonia shopping, you don't have to become a member to purchase. Extremely poor service from Calzedonia customer service team. You think I have nothing to, but to print the label, pack and go to Postal office???!!! The only reason my orders made it to me is because I am very lucky to live in an area where my delivery drivers are quite vigilant and know me by name no thanks to my frequent online shopping. Now, its just unfriendly staff, who have no brand knowledge, and do not want to be working there, neither care about providing professional customer service, sad because at other Calezedonia locations such as: Sture Gallerian, the staff does provide a 5 stars costumer service, and they do go beyond for their costumers, with professionalism, and kindness like it should be. | Read 21-40 Reviews out of 193 I sent 3 emails and the answer received is that "the return was not approved yet". I contacted you about this the 24. the sales offices provide a fundamental service to the stores and sales force, both in italy and abroad. More so, after this bad experience. Calzedonia is an Italian fashion brand that was founded in 1986. You can choose the most suitable communication option to contact Calzedonia. I recived my package the 23.11, and it was so damaged that the place where i collected it, told me that they had to gather all the items and tape the package together. Extremely bad customer serviceI purchased some items from their online store, and after 1 month they still have not arrived. Privacy Policy Total of almost 500 euros extra!!!!!!! can choose which items to include in the gift box or if you would like to receive the 2023 Resolver Consumer Online Limited. And ripped and the seam. I bought two items in October exactly on 15/10/2022, the items were sent to a random address in a different city which I never have lived there. Why are you not refunding me ? Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. Could someone please resolve this situation?? And then again fight for your money back for a month when you havent even pick up at all the order Im genuinely shocked for such a brand to have such as bad online Managment and as well customer service.. cant believe it until now this is happened 5 times different countries on the pasted 6 monthsunbelievableStill no one got back to me, Hi, Anne,Were sorry to hear about this issue with your delivery and refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. 07077448080. Sizing is completely off, Im a size 8 was recommended a medium which were too big so kept falling down but also werent long enough !? Not only that but they keep talking over you. My transaction was reversed without warning, then re-taken a week later. Calzedonia payment options are as following:*Credit Card ( Visa, American Express, MasterCard)*PayPal*E-gift Card (Calzedonia also accepts physical Calzedonia Gift Cards online.). Hi SE,Were sorry to hear about this issue.We confirm that we have contacted you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. And I even have to arrange that myself without any explanation on hoe to do that! The platform offered either 30 or 50 euros giftcards so I could have easily purchased a 50 euros voucher, but I wanted to get closer to 60 euros to not have to use my money. 602031426) hadnt changed for two weeks when I tracked it via Evri (Calzedonia customer reference: 16067073). Customer service Frequently asked questions Orders Deliveries Returns and Refunds Payments Gifts Loyalty Account Returns and Refunds We hope you love what you purchased. We use dedicated people and clever technology to safeguard our platform. The stockings ALWAYS break on first wear, and it is not because they get caught somewhere; they always break at the foot seam. OPEN POSITIONS . Anyone can write a Trustpilot review. I have since reached out again and had one reply saying the investigation is still ongoing. I recommend you avoid buying from them and shop elsewhere for the moment. All the items I ordered are now gone - terrible customer service. 60% Off. In short: don't buy anything from Calzedonia if you think you might need to return it, you might never get your money back. Hi, Ana,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. - I placed an online order on 10th AUGUST and I am still waiting for it to arrive, ONE MONTH LATER. My package went back to the warehouse and was never reshipped. Can I purchase my order with a gift wrap. Well message you privately to get additional feedback, and I can assure you well do everything we can to resolve the matter.Thank you!Calzedonia Customer Care Team. I write this review in the hopes that my feedback can be used to improve the online experience of Calzedonia. Hello Sharon! I sent pics to the customer service and they simply play dumb. even tho I have a confirmation email showing the items and date when I placed the order. Everybody says they have hacked my card and that I need to report to the police! be processed the next day. for orders to be processed within the same day. I am still waiting for my refund with 3 emails requesting the refund with no solution . Well message you privately to get additional feedback, and I can assure you well do everything we can to resolve the matter.Thank you!Calzedonia Customer Care Team. ">. visit the Returns and The delivery address on my confirmation email is incorrect (it's a random cafe near me) which by the looks of the other reviews is an error on their end, definitely not human error on my side. 10% off any order with Email Sign Up. A HUGE CON, DON'T ORDER ONLINE WITH THEMThey added that they'd get in touch with me, they haven't lol so don't be fooled into thinking they have helped me !! Thank you, Calzedonia Customer Satisfaction Team. I try and speak to different live chat agents/tried calling, no one will let me speak to a supervisor and they say they have "procedures" yet they can't tell me what my statuory rights are i.e. There's a clear difference, not only because the tights defect was due to the way the shaper pattern was sewn. You have the choice between two Poor customer service. I'm very disappointed and will not order from them again. I don't understand why they don't have a lot of stock in UK stores for it to be sent from there. Join our loyalty program for free and get exclusive benefits. I first reached out to the Calzedonia Customer Service team just before Christmas after the delivery status of my order (order no. and did not even get the product great!! Between 2015 and 2019, total sales of the company had increased steadily. UPDATE: It's been 1.5 months and Calzedonia has done nothing. Date of experience: 22 November 2022. I am customer service employee myslef in different company and I am schocked, it's simply poor service. I placed an order on November 9th. Visit Calzedonia's official website: Socks, Tights, Leggings and Swimwear. 'Returns and Refunds' This should be considered fraud and false advertisement. Select a type of request so that we can assist you better. I have contacted them a total of 5 times now, without getting a resolution. Were working to get it on its way on the next working day and well let you know once its out for delivery. The order was first out for delivery on 6th December. Awful quality, waste of money. receive my refund within X working days. Its very clear I have not received the order, the tracking on evri very clearly states that it has not been delivered. Got to be the worst customer service ever along with their delivery service Evri.Ordered the 10th Dec and still waiting. Here are 8 tips for writing great reviews. I dont understand how this company is in business still! All the information you entered to make your purchase is in line with personal data processing and will be treated in full agreement with the privacy laws. Up till 7/8 years ago Calzedonia used to have the very best push up leggings. I am sorry to say that I believe this brand is willfully fraudulent and would strongly advise against spending your money with them. I now have to pay 2.95 to have a courier pick it up at my place! When the order arrived I was confused as I had received two parcels. Expires. For both standard and express shipping, all orders must be placed before 12:00PM EST But when I tried to check on my purchase with my number and surname (as they ask for) it says it does not exist.Yesterday afternoon (the day after the purchase) one of the charges of 75 euros charged the day before (the day I made the purchase) disappeared but it was charged again in the afternoon!!! The customer service team have now said that they will not process my refund until they have processed the returns for these two parcels. Like others on here I noticed that the delivery address is incorrect - a strange combination of my actual address and another but with an incorrect postcode. After receiving the refund I ordered the items again exactly on 25/11/2022 and exactly the same thing happened. Order placed on 6th December never arrived. This should be an investigation between Calzedonia and Evri and I dont think its fair that the customer should have to wait to be reimbursed for an inconvenience that was no fault of their own. You mistake has cost me time and money. But didn't hear anything back besides an automatic email where you asked if I still needed assistance, which really pissed me off I must admitMy no. Awful quality, waste of money. I bought a pair of glitter sheer thights from the latest collection from a Calzedonia store in France a week ago and when I opened the package the tights had tiny holes on the line they were folded. 0172 4448080. 10/10, Hello Kristine!We are happy to hear youve had a positive experience shopping online!Thank you for the review! 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Even have to give them their due that they will not order from the 28th November has not been..
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